Refund policy

Refund Policy
Last updated: 2026-08-17

The 30-Day Focused Play Guarantee

If your child is not engaged with the kit within 30 days of delivery, email hello@kidarakits.com with your order number and we will refund your order in full. You do not need to return the kit, and you keep the digital storybooks.

No reason required and nothing to prove. This guarantee applies once per customer.

We process approved refunds to the original payment method within 2 business days. Depending on your bank or card issuer, the funds can take a further 5-10 business days to appear on your statement.

Damaged, defective or incorrect orders

Email hello@kidarakits.com with your order number and photos of the issue. We will send a replacement or refund you in full, whichever you prefer. This is separate from the guarantee above and is not limited to 30 days.

Digital storybooks

The 24 digital storybooks are delivered by email immediately after checkout. They cannot be returned, and they are yours to keep in every refund scenario described above.

Your rights under Australian Consumer Law

Nothing in this policy limits or replaces your rights under the Australian Consumer Law. You are entitled to a repair, replacement or refund if goods are faulty, not as described, or not fit for purpose, and to compensation for any other reasonably foreseeable loss or damage.

Questions or refund requests:
hello@kidarakits.com